Frequently Asked Questions
Answers to common questions about our print and mail services. Do not see what you are looking for? Contact us — we are happy to help.
We accept PDF (preferred), Adobe InDesign, Illustrator, and Photoshop files. For best results, provide high-resolution PDFs with fonts embedded and images at 300 DPI. We review every file before printing and will let you know if there are any issues.
Most standard print jobs are completed in 2-3 business days. Direct mail campaigns typically take 5-7 business days depending on list processing, quantity, and postal requirements. Rush jobs are available — call us to discuss your timeline.
Yes. We offer mailing list acquisition from national consumer and business databases. We can target by geography, demographics, home value, business type, and many other criteria. We also clean and deduplicate existing lists using CASS certification and NCOA processing.
EDDM is a USPS program that lets you mail to every address in a specific postal route without needing a mailing list. It is ideal for local businesses targeting specific neighborhoods. We handle the formatting, paperwork, and postal delivery.
No. We can help you acquire a targeted mailing list, or you can use EDDM to mail to entire postal routes without a list. If you do have your own list, we will clean and process it to ensure the best delivery rates and lowest postage.
We presort your mail according to USPS automation specifications, which qualifies your mailing for significant postage discounts. We also optimize drop shipping to USPS facilities and ensure your mail pieces meet all requirements for the lowest available rates.
For standard print jobs (business cards, brochures, flyers), there is no strict minimum — we handle both small and large runs. For presorted mail campaigns, the USPS requires a minimum of 200 pieces for marketing mail and 500 pieces for first class presort.
Yes. Our team can assist with graphic design and layout for your print and mail pieces. We also review all customer-supplied files before printing to catch any potential issues with resolution, bleeds, or formatting.
Yes. We provide Intelligent Mail barcode tracking on mail campaigns, which allows us to monitor when your pieces enter the mail stream and when they are being delivered. We share tracking data and delivery reports with our clients.
Absolutely. We partner with brokers and agencies as a production vendor, offering competitive trade pricing and white-label production. We do not market to your clients — we produce under your direction and protect your relationships. Learn more about our broker services.